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crashing notes


Kristin
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If I open My Notes as a parallel, it works fine. If I open it as a new tab in order to search it, it crashes. I have tried restarting Acc, and also restarting holding shift. No matter what I do it crashes. I have tried open another notes file as its own tab and that works fine.

 

Any help would be appreciated.

 

Bildschirmfoto 2021-05-20 um 19.23.27.png

Bildschirmfoto 2021-05-20 um 19.23.49.png

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Oh, never mind, I figured it out. I went to Settings and changed the startup session form "Last Session" to "default search tab," closed accordance, re-opened it and now it is working. I am sorry for not figuring this out before I posted.

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In my opinion to submit crashes is always good. This helps to improve the stability of Accordance. 

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If at all possible, please post the text of the crash log.  I can't copy/paste text from an image!

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1 hour ago, Silas Marrs said:

If at all possible, please post the text of the crash log.  I can't copy/paste text from an image!

Hi Silas,
That makes sense. Could you let me know how to access the crash reports? I was looking for them and can't figure out where they are.

Thank you for your help,
Kristin

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In Finder, hit Shift-Cmd-G, then paste this string in to go directly to the folder:  ~/Library/Logs/DiagnosticReports

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Accordance Crash Log
20.05.21, 19:39:25

Accordance 13.1.7 (13.1.7)
MacOS 11.3.1

Message: Access violation
Address:   $0000000102DEF27A

Backtrace:
0   acord                               0x0000000102def27a acord + 2495098
1   acord                               0x0000000102fe8cc9 acord + 4566217
2   acord                               0x0000000102febb51 acord + 4578129
3   acord                               0x0000000102fec3f4 acord + 4580340
4   acord                               0x0000000102fed80b acord + 4585483
5   acord                               0x0000000102ff2ace acord + 4606670
6   acord                               0x0000000102ff1b94 acord + 4602772
7   acord                               0x0000000102ff1a05 acord + 4602373
8   acord                               0x0000000102ff1818 acord + 4601880
9   acord                               0x0000000102e87ddc acord + 3120604
10  acord                               0x0000000102e8a270 acord + 3129968
11  acord                               0x0000000102feedf3 acord + 4591091
12  acord                               0x00000001031f5b6a acord + 6716266
13  acord                               0x00000001031fafbb acord + 6737851
14  acord                               0x000000010333ceee acord + 8056558
15  acord                               0x0000000103342eba acord + 8081082
16  acord                               0x0000000102dab995 acord + 2218389

Binaries:
0x0000000002b8e000 /Applications/Accordance 13.app/Contents/MacOS/acord
0x00007ffdffec2000 /Library/Apple/usr/libexec/oah/runtime
0x000000010d38c000 /Applications/Accordance 13.app/Contents/Frameworks/ZipArchive.framework/Versions/A/ZipArchive
0x000000010d422000 /Applications/Accordance 13.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x000000010d542000 /Applications/Accordance 13.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial

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  • 3 weeks later...

I just wanted to mention it happened again.

 

If I add My Notes as a parallel, everything is fine. And if I open something OTHER than My Notes (such as another notes file), everything is fine. But If I try to open My Notes as its own tab it crashes. :(

 

cordance Crash Log
12.06.21, 10:52:41

Accordance 13.1.7 (13.1.7)
MacOS 11.3.1

Message: Access violation
Address:   $00000001003AA27A

Backtrace:
0   acord                               0x00000001003aa27a acord + 2495098
1   acord                               0x00000001005a3cc9 acord + 4566217
2   acord                               0x00000001005a6b51 acord + 4578129
3   acord                               0x00000001005a73f4 acord + 4580340
4   acord                               0x00000001005a880b acord + 4585483
5   acord                               0x00000001005adace acord + 4606670
6   acord                               0x00000001005acb94 acord + 4602772
7   acord                               0x00000001005aca05 acord + 4602373
8   acord                               0x00000001005ac818 acord + 4601880
9   acord                               0x0000000100442ddc acord + 3120604
10  acord                               0x0000000100445270 acord + 3129968
11  acord                               0x00000001005a9df3 acord + 4591091
12  acord                               0x00000001007b0b6a acord + 6716266
13  acord                               0x00000001007b5fbb acord + 6737851
14  acord                               0x00000001007b6233 acord + 6738483
15  acord                               0x00000001007b604f acord + 6737999
16  acord                               0x00000001008fe1a2 acord + 8081826

Binaries:
0x0000000000149000 /Applications/Accordance 13.app/Contents/MacOS/acord
0x00007ffdffe78000 /Library/Apple/usr/libexec/oah/runtime
0x000000010a947000 /Applications/Accordance 13.app/Contents/Frameworks/ZipArchive.framework/Versions/A/ZipArchive
0x000000010a9dd000 /Applications/Accordance 13.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x000000010aafd000 /Applications/Accordance 13.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial

 

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  • 1 month later...

I just needed to post that I am having the same issue where "My Notes" crashes if I open it as a tab. Opening it as a parallel is fine, as before.

 

Accordance Crash Log
24.07.21, 12:42:59

Accordance 13.1.7 (13.1.7)
MacOS 11.3.1

Message: Access violation
Address:   $0000000100848256

Backtrace:
0   acord                               0x0000000100848256 acord + 2495062
1   acord                               0x0000000100a41cc9 acord + 4566217
2   acord                               0x0000000100a44b51 acord + 4578129
3   acord                               0x0000000100a453f4 acord + 4580340
4   acord                               0x0000000100a4680b acord + 4585483
5   acord                               0x0000000100a4bace acord + 4606670
6   acord                               0x0000000100a4ab94 acord + 4602772
7   acord                               0x0000000100a4aa05 acord + 4602373
8   acord                               0x0000000100a4a818 acord + 4601880
9   acord                               0x00000001008e0ddc acord + 3120604
10  acord                               0x00000001008e3270 acord + 3129968
11  acord                               0x0000000100a47df3 acord + 4591091
12  acord                               0x0000000100c4eb6a acord + 6716266
13  acord                               0x0000000100c53fbb acord + 6737851
14  acord                               0x0000000100d95eee acord + 8056558
15  acord                               0x0000000100d9beba acord + 8081082
16  acord                               0x0000000100804995 acord + 2218389

Binaries:
0x00000000005e7000 /Applications/Accordance 13.app/Contents/MacOS/acord
0x00007ffdffd55000 /Library/Apple/usr/libexec/oah/runtime
0x000000010ade5000 /Applications/Accordance 13.app/Contents/Frameworks/ZipArchive.framework/Versions/A/ZipArchive
0x000000010ae7b000 /Applications/Accordance 13.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x000000010af9b000 /Applications/Accordance 13.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial

 

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Tried again...

 

Accordance Crash Log
24.07.21, 14:45:33

Accordance 13.1.7 (13.1.7)
MacOS 11.3.1

Message: Access violation
Address:   $000000010086E27A

Backtrace:
0   acord                               0x000000010086e27a acord + 2495098
1   acord                               0x0000000100a67cc9 acord + 4566217
2   acord                               0x0000000100a6ab51 acord + 4578129
3   acord                               0x0000000100a6b3f4 acord + 4580340
4   acord                               0x0000000100a6c80b acord + 4585483
5   acord                               0x0000000100a71ace acord + 4606670
6   acord                               0x0000000100a70b94 acord + 4602772
7   acord                               0x0000000100a70a05 acord + 4602373
8   acord                               0x0000000100a70818 acord + 4601880
9   acord                               0x0000000100906ddc acord + 3120604
10  acord                               0x0000000100909270 acord + 3129968
11  acord                               0x0000000100a6ddf3 acord + 4591091
12  acord                               0x0000000100c74b6a acord + 6716266
13  acord                               0x0000000100c79fbb acord + 6737851
14  acord                               0x0000000100dbbeee acord + 8056558
15  acord                               0x0000000100dc1eba acord + 8081082
16  acord                               0x000000010082a995 acord + 2218389

Binaries:
0x000000000060d000 /Applications/Accordance 13.app/Contents/MacOS/acord
0x00007ffdfff03000 /Library/Apple/usr/libexec/oah/runtime
0x000000010ae0b000 /Applications/Accordance 13.app/Contents/Frameworks/ZipArchive.framework/Versions/A/ZipArchive
0x000000010aea1000 /Applications/Accordance 13.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x000000010afc1000 /Applications/Accordance 13.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial

 

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These crash dumps are somewhat better sent directly to tech support. The forum is mostly users and just frequented by support staff. 

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Hi Scott,

Oh, I see. Thank you for letting me know. I knew it was good to report them, but I guess that makes sense about emailing it.

Take care,

Kristin

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