Aydin Karatas Posted March 30, 2021 Share Posted March 30, 2021 (edited) I just purchased the Starter Collection with NRSVS (With Accordance 13) today and, through the subsequent email, I attempted to download Accordance Version 13.1.6. However, after logging in, Accordance seem to be stuck on this window with the text "Loading Purchases..." (screenshot linked). I have already uninstalled and reinstalled once. Does anyone have any ideas as to what might be causing this? Edited March 30, 2021 by Aydin Karatas Link to comment Share on other sites More sharing options...
Dataduffy Posted March 30, 2021 Share Posted March 30, 2021 I was having a similar problem on Accordance for Mac (Running Easy Install to add new purchases). It was timing out. Seems ok now though. Not much help, but maybe try again now? Link to comment Share on other sites More sharing options...
Aydin Karatas Posted March 31, 2021 Author Share Posted March 31, 2021 I'm still experiencing the same problem. Was there anything specific you did to fix it? Link to comment Share on other sites More sharing options...
Dataduffy Posted March 31, 2021 Share Posted March 31, 2021 Sorry I can’t be more help, but I just tried several times over an hour and it worked. I tried again now and it still seems fine for me. Sorry I can’t help more. I would suggest an email to technical support. John Link to comment Share on other sites More sharing options...
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