Brian Collins Posted March 22, 2021 Share Posted March 22, 2021 I have recently downloaded the LSB app (powered by Accordance) to my Android phone and downloaded Accordance Bible Software to my Windows 10 PC. However, I cannot login on either app. In the mobile app I receive an error "Login Error. Please verify your user name and password." On the PC I receive the error, "Error processing update information. There may be a problem with the servers. Please try again later." I've been trying over the course of several weeks. I know the problem is not with my user name and password because I can use those to login to the Accordance website. Link to comment Share on other sites More sharing options...
R. Mansfield Posted March 22, 2021 Share Posted March 22, 2021 I know we were having some issues with the servers earlier today, but that was supposed to be fixed. You might try contacting support at (407) 339-0266, support@accordancebible.com or chat during business hours. Link to comment Share on other sites More sharing options...
B Tan Posted March 22, 2021 Share Posted March 22, 2021 I have the same issue when I try to log in to the iOS app. No problem on the website. Link to comment Share on other sites More sharing options...
R. Mansfield Posted March 22, 2021 Share Posted March 22, 2021 I know there's some kind of issue with certain symbols in either the user name or password. I can't remember which, but support should be able to help and get you logged in right away. Link to comment Share on other sites More sharing options...
B Tan Posted March 23, 2021 Share Posted March 23, 2021 Thank you. I changed my password to go without an ampersand, and it works on iOS now. Link to comment Share on other sites More sharing options...
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