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Trouble Logging in


Brian Collins

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I have recently downloaded the LSB app (powered by Accordance) to my Android phone and downloaded Accordance Bible Software to my Windows 10 PC. However, I cannot login on either app. In the mobile app I receive an error "Login Error. Please verify your user name and password." On the PC I receive the error, "Error processing update information. There may be a problem with the servers. Please try again later." I've been trying over the course of several weeks. I know the problem is not with my user name and password because I can use those to login to the Accordance website.

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I know we were having some issues with the servers earlier today, but that was supposed to be fixed. You might try contacting support at (407) 339-0266, support@accordancebible.com or chat during business hours.

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I know there's some kind of issue with certain symbols in either the user name or password. I can't remember which, but support should be able to help and get you logged in right away.

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