habilious02 Posted March 15, 2021 Share Posted March 15, 2021 I installed the Genealogies Module by Nancy Dawson less than a week ago. However, I can’t view the charts. Does anyone know what the problem is? I have Acc 13.1.5 installed on MacBook Pro Link to comment Share on other sites More sharing options...
dandennison Posted March 15, 2021 Share Posted March 15, 2021 I have no problems with the module on 13.1.5 / MacOS 11.2.1 Link to comment Share on other sites More sharing options...
R. Mansfield Posted March 15, 2021 Share Posted March 15, 2021 1 hour ago, habilious02 said: I installed the Genealogies Module by Nancy Dawson less than a week ago. However, I can’t view the charts. Does anyone know what the problem is? I have Acc 13.1.5 installed on MacBook Pro When you say you can't view them, what do you actually see? Link to comment Share on other sites More sharing options...
R. Mansfield Posted March 15, 2021 Share Posted March 15, 2021 Also I'm going to move this to the Mac bugs section since you say you're on a MacBook Pro. Link to comment Share on other sites More sharing options...
Solly Posted March 15, 2021 Share Posted March 15, 2021 I see what the OP is about. On my macBook Pro with Accordance 13.1.5 and macOS 11.2.2, I may enlarge or reduce the charts, but I can't drag to the portions of the chart that is not in view. The hand "drag" icon is present, but it does not respond to the usual actions. I don't recall this behavior earlier when I worked with this module. Summary: The drag function fails. —Joseph Link to comment Share on other sites More sharing options...
habilious02 Posted March 15, 2021 Author Share Posted March 15, 2021 The only thing there is a box (where the chart is supposed to be) and several reference numbers 1, 2, 3 etc.). I tried to remove the module and reinstall it, it didn't help. Link to comment Share on other sites More sharing options...
R. Mansfield Posted March 16, 2021 Share Posted March 16, 2021 What happens when you put your mouse over the box and activate the scroll wheel in one direction or another? Link to comment Share on other sites More sharing options...
Solly Posted March 16, 2021 Share Posted March 16, 2021 45 minutes ago, R. Mansfield said: What happens when you put your mouse over the box and activate the scroll wheel in one direction or another? Trackpad 2 finger and mouse scroll-wheel both magnify or reduce the image size (just like the +/- buttons). If the part of the text in in the chart is "out view" there is no way to drag it back into view. Once this happens, I reduce the image size, move to another page and then return to the original graphic which is now centered in its outline. This is more of a nuisance rather than failure to actually view the graphics. My old eyes prefer enlarged graphics for easy viewing on the screen. —Joseph Link to comment Share on other sites More sharing options...
R. Mansfield Posted March 16, 2021 Share Posted March 16, 2021 I don't experience this, but it sounds like a bug. Link to comment Share on other sites More sharing options...
Solly Posted March 16, 2021 Share Posted March 16, 2021 18 minutes ago, R. Mansfield said: I don't experience this, but it sounds like a bug. I agree. The module operates as expected on my Windows 10 system. Link to comment Share on other sites More sharing options...
Fabian Posted March 17, 2021 Share Posted March 17, 2021 (edited) BTW. Can we have pinch to zoom instead of the two finger up and down to zoom? I would prefer that as this is the new standard. Thanks Edited March 17, 2021 by Fabian Link to comment Share on other sites More sharing options...
habilious02 Posted March 17, 2021 Author Share Posted March 17, 2021 When I put the mouse on the box and enlarge it, it responds but no image or chart is viewed. The box is resizable but it doesn't show anything inside. Accordance customer support did not reply to my emails, which is very odd! Link to comment Share on other sites More sharing options...
R. Mansfield Posted March 17, 2021 Share Posted March 17, 2021 7 hours ago, Fabian said: BTW. Can we have pinch to zoom instead of the two finger up and down to zoom? I would prefer that as this is the new standard. It might be good as an option, but I wouldn't want to do do away with scrolling (which is what two fingers on a trackpad approximates). For instance, at my iMac, I primarily use a mouse; so if pinch to zoom were the only option, anyone with my setup would not be able to adjust the sizes at all. 3 hours ago, habilious02 said: Accordance customer support did not reply to my emails, which is very odd! I'm sure they will today. If they do not, let me know. Link to comment Share on other sites More sharing options...
Fabian Posted March 17, 2021 Share Posted March 17, 2021 27 minutes ago, R. Mansfield said: 7 hours ago, Fabian said: BTW. Can we have pinch to zoom instead of the two finger up and down to zoom? I would prefer that as this is the new standard. It might be good as an option, but I wouldn't want to do do away with scrolling (which is what two fingers on a trackpad approximates). For instance, at my iMac, I primarily use a mouse; so if pinch to zoom were the only option, anyone with my setup would not be able to adjust the sizes at all. I see it. Yes a general option: Mouse or Trackpad would be great. As I earlier requested, to go back and other actions. Which in Accordance are still to click a button which is often now a gesture of the Trackpad. Link to comment Share on other sites More sharing options...
habilious02 Posted March 20, 2021 Author Share Posted March 20, 2021 Up to this moment nobody from Customer service answered my question, I also used the Skype to chat with them, no one answered me! This is totally weird and un acceptable. Link to comment Share on other sites More sharing options...
Mark Allison Posted March 20, 2021 Share Posted March 20, 2021 I think I might have the answer. If I have Dark Mode selected, then use any background color other than Black or a dark custom color, the only thing displayed in the genealogy windows are the superscripts. Link to comment Share on other sites More sharing options...
habilious02 Posted March 20, 2021 Author Share Posted March 20, 2021 Thank you, Mark. It is working. I changed the background color mode, now I can view the genealogies. 1 Link to comment Share on other sites More sharing options...
habilious02 Posted March 20, 2021 Author Share Posted March 20, 2021 I think that is a bug and needs to be fixed. 1 Link to comment Share on other sites More sharing options...
Mark Allison Posted March 20, 2021 Share Posted March 20, 2021 I'm sorry you've had so much trouble with this, and for our slow response in resolving this issue. I'll definitely post this as a bug report. 1 Link to comment Share on other sites More sharing options...
.png.c3123c857d1029f98e39c9394adc358d.png)
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now