Repeatable crash

[mgvh]

Below is the crash log.

It occurs both with 13.1.3 and 13.1.4 and is repeatable.

Accordance is open.

I have a new document in MS Word open.

I use the CTRL-ALT-A shortcut to open the copy dialog, but it immediately crashes Accordance.

 

 

 

Accordance Crash Log
Crashed at: 0:34:5:936 On: 18 of Nov, 2020  Eastern Standard Time
Windows 10 (10.0.18363)
RAM: 3525MB free of 16126MB total
Disc: 683GB free of 953GB total
Accordance 13.1.3 (13.1.3.0)


Message: This command is not available because no document is open.
Address:   $00B5ACD8

Backtrace:
  $00B5ACD8
  $00B5B29C
  $00B5B5FA
  $00A7DA62
  $00410171
  $0059F82E
  $009C3776
  $00A3B3D1
  $00590240
  $771D47AB
  $771B52AC
  $771B43FE
  $771B41E0
  $00403E5C

[Silas Marrs]

What version of Word are you using?  I don't get a crash, but I'm using Word 2013.

 

Based on your crash log, you may be able to work around the problem for now by turning off "Use selected verse reference from word processor"  in Export Preferences.  Thus far, I am not sure why it would crash when trying to get the verse reference from Word.  It doesn't crash at this step for me even in a blank document.

[mgvh]

Just tried it again, and it crashed. Log below.

I'm using Office 365. The blank docx has Autosave on, and it is in a OneDrive folder for autosyncing.

 

I turned off "Use selected verse reference from word processor" and that does indeed work without crashing.

Thanks.

 

 

Accordance Crash Log
Crashed at: 23:9:35:627 On: 24 of Nov, 2020  Eastern Standard Time

Accordance Aleph 13.1.4 (13.1.4.0)
Windows 10 (10.0.18363)
RAM: 8628MB free of 16126MB total
Disc: 710GB free of 953GB total


Message: This command is not available because no document is open.
Address:   $00B5C6F8

Backtrace:
  $00B5C6F8
  $00B5CCBC
  $00B5D01A
  $00A7F482
  $00410171
  $0059FE9E
  $009C4806
  $00A3CDE1
  $005908D0
  $754147AB
  $753F52AC
  $753F43FE
  $753F41E0
  $00403E5C

[mgvh]

Same copy issue with 13.1.7.

CTRL - ALT - A works fine if I am in Accordance.

If I try to use that from Word, it crashes.

I'm using:

Microsoft® Word for Microsoft 365 MSO (16.0.14026.20294) 64-bit

 

 

Accordance Crash Log
Crashed at: 14:4:48:686 On: 23 of Jun, 2021  Eastern Daylight Time

Accordance 13.1.7 (13.1.7.0)
Windows 10 (10.0.19042)
RAM: 5752MB free of 16126MB total
Disc: 679GB free of 953GB total

Message: This command is not available because no document is open.
Address:   $00B61B18

Backtrace:
  $00B61B18
  $00B620DC
  $00B6243A
  $00A848A2
  $00410171
  $005A158E
  $009C92D6
  $00A420D1
  $00591F33
  $76FDEEBB
  $76FD5E7A
  $76FD3BEA
  $76FD39B0
  $00403E5C

[mgvh]

Same crash issue with 13.3.2

Using CTRL-ALT-A when Accordance is not the active window causes crash.

 

Accordance Crash Log
Crashed at: 11:12:23:512 On: 11 of Jan, 2022  Eastern Standard Time

Accordance 13.3.2 (13.3.2.0)
Windows 10 (10.0.19042)
RAM: 8286MB free of 16126MB total
Disc: 648GB free of 953GB total

Message: Access violation
Address:   $004DDCAD

Backtrace:
  $004DDCAD
  $004D5254
  $00595F72
  $005D9143
  $009AE577
  $009AE52B
  $00A36C63
  $00585626
  $7665339B
  $7664A33A
  $7664809A
  $76647E60
  $00403FB6

[Sebastian Amorsen Vestergaard]

1+ on this one. I've got the same problem with my Accordance (Windows 11 and newest Accordance update)