Julia Falling Posted May 8, 2018 Share Posted May 8, 2018 (edited) (Edit in parentheses) Immediate crash. New module was installed. (Same module successfully installed on Mac Mini w/o a crash.) Report (from MBP): Accordance Crash Log 5/8/18, 1:27:46 PM Program Version: 12.2.5 (12.2.5) OS Version: 10.13.4 Message: Access violation Address: $000000010426B403 Backtrace: 0 acord 0x000000010426b403 acord + 7668739 1 acord 0x0000000103e71a3a acord + 3500602 2 acord 0x0000000103f3a640 acord + 4322880 3 acord 0x0000000103c2ef9b acord + 1130395 4 acord 0x0000000103f37e11 acord + 4312593 5 acord 0x0000000103f418cf acord + 4352207 6 acord 0x0000000103d9fb52 acord + 2640722 7 acord 0x0000000103cd92bb acord + 1827515 8 acord 0x0000000103ce0d62 acord + 1858914 9 acord 0x0000000103b83ced acord + 429293 10 acord 0x0000000103b8881b acord + 448539 11 acord 0x0000000103b89bb2 acord + 453554 12 acord 0x0000000103b89c30 acord + 453680 13 AppKit 0x00007fff301b52ca -[NSToolbar _setConfigurationFromDictionary:notifyFamilyAndUpdateDefaults:upgradedConfiguration:] + 368 14 acord 0x0000000103b84567 acord + 431463 15 acord 0x0000000103b83fbe acord + 430014 16 acord 0x0000000103cdf83e acord + 1853502 Binaries: 0x0000000003b1b000 /Applications/Accordance Aleph.app/Contents/MacOS/acord 0x000000010483e000 /Applications/Accordance Aleph.app/Contents/Frameworks/ZipArchive.framework/Versions/A/ZipArchive 0x000000010488b000 /Applications/Accordance Aleph.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle 0x0000000104912000 /Applications/Accordance Aleph.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial Edited May 8, 2018 by Julia Falling Link to comment Share on other sites More sharing options...
Silas Marrs Posted May 10, 2018 Share Posted May 10, 2018 Julia, you've had this crash twice now, and I've spent some hours trying to reproduce it with no success. I'm thinking it may be some specific way you've got your session configured that's triggering the crash. Would it be possible for you to send me a copy of your entire Accordance session so that I can try to reproduce it with your session loaded? Link to comment Share on other sites More sharing options...
_Ricardo_ Posted May 10, 2018 Share Posted May 10, 2018 Is your Accordance folder in Macintosh HD/Library/Application Support ? Link to comment Share on other sites More sharing options...
Julia Falling Posted May 10, 2018 Author Share Posted May 10, 2018 (edited) Silas – I just updated contents and got another crash. The session is attached, sans Prayer Journal. Ricardo – My Accordance folder location = MacHD/User/Library/Application Support. That is where it has always been. Let me know if I need to move it. (And how to move it if there is a right way and a wrong way!) There is also an Accordance Files folder in Documents. 180510 Crash.accord.zip EDIT: And here's the crash report – Accordance Crash Log 5/10/18, 5:53:13 PM Program Version: 12.2.5 (12.2.5) OS Version: 10.13.4 Message: Access violation Address: $0000000102D77403 Backtrace: 0 acord 0x0000000102d77403 acord + 7668739 1 acord 0x000000010297da3a acord + 3500602 2 acord 0x0000000102a46640 acord + 4322880 3 acord 0x000000010273af9b acord + 1130395 4 acord 0x0000000102a43e11 acord + 4312593 5 acord 0x0000000102a4d8cf acord + 4352207 6 acord 0x00000001028abb52 acord + 2640722 7 acord 0x00000001027e52bb acord + 1827515 8 acord 0x00000001027ecd62 acord + 1858914 9 acord 0x000000010268fced acord + 429293 10 acord 0x000000010269481b acord + 448539 11 acord 0x0000000102695bb2 acord + 453554 12 acord 0x0000000102695c30 acord + 453680 13 AppKit 0x00007fff319a82ca -[NSToolbar _setConfigurationFromDictionary:notifyFamilyAndUpdateDefaults:upgradedConfiguration:] + 368 14 acord 0x0000000102690567 acord + 431463 15 acord 0x000000010268ffbe acord + 430014 16 acord 0x00000001027eb83e acord + 1853502 Binaries: 0x0000000002627000 /Applications/Accordance Aleph.app/Contents/MacOS/acord 0x000000010334f000 /Applications/Accordance Aleph.app/Contents/Frameworks/ZipArchive.framework/Versions/A/ZipArchive 0x000000010339b000 /Applications/Accordance Aleph.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle 0x0000000103424000 /Applications/Accordance Aleph.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial Edited May 10, 2018 by Julia Falling 1 Link to comment Share on other sites More sharing options...
Silas Marrs Posted May 11, 2018 Share Posted May 11, 2018 Many thanks, Julia! Hopefully this will allow me to track it down before our next release Link to comment Share on other sites More sharing options...
Julia Falling Posted May 11, 2018 Author Share Posted May 11, 2018 Thanks, Silas. Link to comment Share on other sites More sharing options...
Silas Marrs Posted May 11, 2018 Share Posted May 11, 2018 Hey Julia! There is a hint here that the error may originate from a user tool. Can you possibly give me a screenshot that shows where in your workspace you have any user tools open? If you're willing to share your user tools, that might also be helpful, but I'd understand if you consider them private. Link to comment Share on other sites More sharing options...
Julia Falling Posted May 11, 2018 Author Share Posted May 11, 2018 Silas – I would have no problem with sending my Prayer Journal to you privately. But because it has names in it, and don't want to post generally. Link to comment Share on other sites More sharing options...
_Ricardo_ Posted May 11, 2018 Share Posted May 11, 2018 Julia, That is the correct place. Thanks! Link to comment Share on other sites More sharing options...
Julia Falling Posted May 11, 2018 Author Share Posted May 11, 2018 That's good. I don't want the program to have to go looking for the data. Link to comment Share on other sites More sharing options...
Julia Falling Posted May 11, 2018 Author Share Posted May 11, 2018 Silas – I just had some more Contents that needed updating. I updated and closed my Prayer Journal first. I was then able to Update Contents without a crash. Supports your theory. Link to comment Share on other sites More sharing options...
Joel Brown Posted May 11, 2018 Share Posted May 11, 2018 Julia, is it possible you had the edit window open to your prayer journal at the time? Link to comment Share on other sites More sharing options...
Julia Falling Posted May 11, 2018 Author Share Posted May 11, 2018 Yeah – very possible. Would closing beforehand eliminate the crash? If so, that's a very easy fix, and y'all don't have to do anything. I'll try it next time I Update Contents. 1 Link to comment Share on other sites More sharing options...
Silas Marrs Posted May 11, 2018 Share Posted May 11, 2018 Well, it's possible, but we still need to fix it in case there are other people having the crash. 1 Link to comment Share on other sites More sharing options...
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