Jump to content

Accordance Crash on Dropbox Sync


Recommended Posts

Every time I try to sync user content with Dropbox, Accordance crashes. I have restarted the app, Dropbox, the iPad, and nothing seems to work. The problem also occurs on my iPhone.

 

iPhone 7, iOS 10.1.1, Accordance 2.4.3 (Build 2.4.2.8236), Dropbox version 24.2.2

iPad Pro 9.7", iOS 10.1.1, Accordance 2.4.3 (Build 2.4.2.8236), Dropbox version 22.2.2

Link to post
Share on other sites
Chris Rockwell

Hey Robb, 

 

Have you tried unlinking and relinking your Dropbox and attempting to sync again. If not, give it a try and let me know if that resolves this issue.

 

Chris

Link to post
Share on other sites
Chris Rockwell

Ok. Is it crashing immediately after you press the sync button, or is it attempting some of the tasks before crashing?

 

Chris

Link to post
Share on other sites
Chris Rockwell

Ok, let me see if I can reproduce this crash. I'll let you know if I need anymore information.

 

Thanks,

 

Chris

Link to post
Share on other sites
Scott Knapp

Robb,

 

Try turning on the Reset User content switch found in the Accordance section of the iOS Settings app. And then try Dropbox syncimg again. This should pull down the latest versions of your user content from your remote Dropbox folder.

Link to post
Share on other sites
Chris Rockwell

Robb,

 

Try turning on the Reset User content switch found in the Accordance section of the iOS Settings app. And then try Dropbox syncimg again. This should pull down the latest versions of your user content from your remote Dropbox folder.

 

 

Hey Scott, 

 

We emailed back and forth and resolved this issue. This did the trick and syncing is back working for him. 

 

Chris

Link to post
Share on other sites
J. Randal Corn

I have the same problem.  I turned on the reset user content button and it wiped out my note file on my iPad and my iPhone.  When I try to sync to Dropbox on my Mac it does nothing.  My notes are still on the computer and I would like to save them.  Any help would be appreciated.

Link to post
Share on other sites
Mike Garrity

I have the same problem.  I turned on the reset user content button and it wiped out my note file on my iPad and my iPhone.  When I try to sync to Dropbox on my Mac it does nothing.  My notes are still on the computer and I would like to save them.  Any help would be appreciated.

 

I would log in to your dropbox.com account and look in Dropbox > Apps > Accordance > User Notes. Then click on the trash icon to show deleted files. Hopefully, the deleted User Notes appear and you can restore it. If you are able to restore them then you should be able to dropbox sync to restore them to your iPad and iPhone.

 

On your Mac, check Accordance > Preferences > Syncing to make sure the User Notes item is checked. 

 

Mike

Link to post
Share on other sites
J. Randal Corn

Mike:  I did it and right now everything is working.  Thanks for the help!

Link to post
Share on other sites
  • 2 weeks later...
Abram K-J

Same issue--figured I'd mention here, in case this is something on Accordance's end that the developers want to look into. I'll try the steps mentioned above to see if that resolves it. I get the message below, both on iPad and iPhone.

I.e., I get that message (and it's always 4 tasks remaining at 99% done) on both devices before Accordance hangs or crashes.

post-31802-0-12815500-1480956555_thumb.png

Link to post
Share on other sites
  • 3 years later...
NicholasMajors

I am having a similar problem above.  My problem is only on my iPad.  I sync via dropbox but I have unsync to try to solve the issue.  The moment I try to sync with dropbox accordance crashes.  I do not get any load screen just an immediate crash.  

Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
×
×
  • Create New...