Easy Install error

[Susan]

I have never been successful in installing anything on my iPhone (iOS 9.0.2) Accordance app despite successfully signing into my account and being able to see all of my purchases. I have now removed the app and reinstalled it, updated the phone, and continue to get the same message:

 

There was an error attempting to download the file via FTP. Please contact technical support.

 

Any ideas about what I should do next?

 

Thanks.

[Daniel Francis]

I am not 100% sure, I have seen that error myself and usually when my connection speed is very slow (I have satellite internet and unless i am downloading in off hours it is hit and miss). Have you ever attempted at going to someplace where there is a free hot spot and try there... Here in Canada the Walmarts and McDonalds all have free wifi, albeit throttled. This is the best advice I am able to offer unfortunately.

 

-Dan

PS: For what it is worth, I successfully just install my Understanding the Bible Commentary series on my iPhone 6 with iOS 9.0.2, my husband has said he has found the internet awfully slow today so my thought may not be your issue.

Edited October 10, 2015 by Dan Francis

[Susan]

Thanks, Dan. I’ve been attempting this on my home wireless on which I downloaded all of Accordance on my laptop (and iPad), so I’m pretty sure it’s not a speed issue. (For fun, I also just tried on a work wireless connection, also quite fast, and I’m still getting the same message. It pops up after only a few seconds of “trying”.)

[Daniel Francis]

One more item if all else fails one could try a complete reinstall, but I realize doing a master reset and resetting up your phone with fresh software is drastic, and not something one usually wants to do. I had to do that recently when one of the iOS 8 failed to update on my iPad 3rd gen and I had to download through iTunes a fresh copy.

 

-Dan