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10.2.0 Crashing


Dieudonne
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I updated to Accordance 10.2.0 today and have had close to 20 crashes. Are some of you having the same issue? Please, I'd appreciate any help.

 

 

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I only upgraded this afternoon to 10.2 but its been ok - haven't used it a lot.

 

What kind of things are you doing ? Is there any common operation or module that seems to bring this on ?

 

Thx

D

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Hello Accordancers!

 

I've had a number of crashes in Acc 10.2 after trying to open various of my user tools and getting the error message that it's not available to Accordance at this time and then giving me the window to locate the file. Of course locating the user tool doesn't help because after locating it it's not selectable. Then when I select "cancel" Accordance crashes. Perhaps the names of my user tools are too long? I'm not sure. Some open normally and some are "unavailable" and ultimately cause a crash. Can anyone else reproduce this?

 

Sincerely,

 

Jonathan C. Borland

OS 10.8.4

Acc 10.2

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I only upgraded this afternoon to 10.2 but its been ok - haven't used it a lot.

 

What kind of things are you doing ? Is there any common operation or module that seems to bring this on ?

 

Thx

D

I am doing mostly Greek and Hebrew searches (BHS, LXX, and GNT-27). I just found out that Accordance even crashes when I am not using it. I was working on my word processor and on turning to Accordance it was gone--This has happen also several times.

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It sounds like there is something going funny with your automatic Dropbox sync. First, try disabling it in Preferences -> Syncing to see if the crashes go away. If they do, I'd like to work with you a bit to figure out *why* the dropbox is crashing.

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It sounds like there is something going funny with your automatic Dropbox sync. First, try disabling it in Preferences -> Syncing to see if the crashes go away. If they do, I'd like to work with you a bit to figure out *why* the dropbox is crashing.

 

I think it was related to the dropbox. Please Can you help me with it?

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I'm seeing this same issue with Accordance 10.2 on Mac OS X 10.8.4. When I first upgraded I linked my dropbox account and tried to open my user notes locally and Accordance crashed. I changed dropbox sync options from "automatic" to "manual" and still the same problem. Finally, I completely unlinked my dropbox account and it still crashed.

 

All I see in Console.App is:

 

Jul 13 11:14:38 icarus com.apple.launchd.peruser.501[245] ([0x0-0x3bb3bb].com.OakTree.Accordance[7096]): Exited with code: 217

 

Is there anything else I can do to help debug? I can send my user notes file that's causing the crash.



One last thing - I ran the accord executable directly from the command-line and it exited with this:

 

An unhandled exception occurred at $00207B63 :
EAccessViolation : Access violation
$00207B63
$002440C3
$001A16C5
$00118D08
$00119947
$00120FE8
$00049E75
$00049E1B
$00057CCD
$00059630
$9746E9BB
$972F6394
$972F5780
$972F55CA
$97478A34
$97309F6E
$972E1851
That may not be helpful if it's just the stuff in my memory.
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Anyone getting the Dropbox Sync crash, could you try this for us? Hold down the Command and Option keys, then start the dropbox sync manually (File -> Sync with Dropbox...). After Accordance crashes, look in your ~/Documents/Accordance Files folder for a file, 'Debug Information'. Can you post the contents of the file here?

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Version 10.2.0 7/16/2013 12:33 PM





Version 10.2.0 7/16/2013 12:33 PM



Begin Dropbox Sync


Getting currently installed content for Dropbox Sync


Found user notes:


1 Sample notes


2 My Bible Study Notes




Getting currently installed content for Dropbox Sync


Found user tools:


1 Bird’s Eye Workbook


2 Themelios


3 ThePursuitOfGod_A.W.1.Tozer


4 Quran - Eng. - Pickthall's Tr.


5 Letters of John Newton


6 Metrical Psalter Preface etc


7 Accordance Search Helps


8 Themelios




knDropboxSyncUpdateStatus

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>com.oaktree.DropboxSync.StatusMessage</key>

<string>Comparing...</string>

<key>sync.dropbox.progressDoc TDocument</key>

<data>

IIDSDg==

</data>

</dict>

</plist>


knDropboxSyncUpdateStatus

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>com.oaktree.DropboxSync.NumTasks</key>

<integer>2</integer>

<key>sync.dropbox.progressDoc TDocument</key>

<data>

IIDSDg==

</data>

</dict>

</plist>


knDropboxSyncUpdateStatus

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>com.oaktree.DropboxSync.CurrentTask</key>

<integer>2</integer>

<key>sync.dropbox.progressDoc TDocument</key>

<data>

IIDSDg==

</data>

</dict>

</plist>


knDropboxSyncUpdateStatus

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>com.oaktree.DropboxSync.StatusMessage</key>

<string>2 tasks remaining...</string>

<key>sync.dropbox.progressDoc TDocument</key>

<data>

IIDSDg==

</data>

</dict>

</plist>


knDropboxSyncUpdateStatus

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>com.oaktree.DropboxSync.CurrentTaskPercentage</key>

<real>16.081262588500977</real>

<key>sync.dropbox.progressDoc TDocument</key>

<data>

IIDSDg==

</data>

</dict>

</plist>


knDropboxSyncUpdateStatus

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>com.oaktree.DropboxSync.CurrentTaskPercentage</key>

<real>32.883468627929688</real>

<key>sync.dropbox.progressDoc TDocument</key>

<data>

IIDSDg==

</data>

</dict>

</plist>


knDropboxSyncUpdateStatus

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>com.oaktree.DropboxSync.CurrentTaskPercentage</key>

<real>49.685676574707031</real>

<key>sync.dropbox.progressDoc TDocument</key>

<data>

IIDSDg==

</data>

</dict>

</plist>


knDropboxSyncUpdateStatus

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>com.oaktree.DropboxSync.CurrentTaskPercentage</key>

<real>66.487884521484375</real>

<key>sync.dropbox.progressDoc TDocument</key>

<data>

IIDSDg==

</data>

</dict>

</plist>


knDropboxSyncUpdateStatus

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>com.oaktree.DropboxSync.CurrentTaskPercentage</key>

<real>83.290084838867188</real>

<key>sync.dropbox.progressDoc TDocument</key>

<data>

IIDSDg==

</data>

</dict>

</plist>


Adding new user tools file: Themelios (1)


knDropboxSyncUpdateStatus

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>com.oaktree.DropboxSync.CurrentTask</key>

<integer>1</integer>

<key>sync.dropbox.progressDoc TDocument</key>

<data>

IIDSDg==

</data>

</dict>

</plist>


knDropboxSyncUpdateStatus

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>com.oaktree.DropboxSync.StatusMessage</key>

<string>Final task...</string>

<key>sync.dropbox.progressDoc TDocument</key>

<data>

IIDSDg==

</data>

</dict>

</plist>


Removing user tools file: Themelios
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Dieud,

 

Interesting that you have two User Tool files named "Themelios" and it appears that Accordance crashes after it tries to remove it.

 

Can you try to delete both versions from the Library and re-add the Themelios in your ~/Documents/Accordance Files/User Tools folder?

 

 

Mike

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I am thankful for your suggestion. I did that but nothing has changed.

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I believe we've found the problem. I'll be e-mailing a link soon to an advance copy of 10.2.1 to see if this resolves the issue. Thanks for your report!

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Joel - could I get a copy as well to see if it fixes my problem? I'm having similar trouble and have two user notes that have identical names.

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Hi Joel. I've been having a similar issue with 10.2.0 crashing pretty consistently since I linked it to my dropbox. If you could send me that link as well, I would greatly appreciate it.

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I was still seeing the same error (Accordance crashing upon opening two of my user tools) even with the updated versions. I created a new user tool and merged my existing ones into it (as suggested at http://www.accordancebible.com/forums/index.php?showtopic=9657) and it fixed the problem! So I guess somehow my user tools go corrupted. I'm almost certain it was the 10.2 update. Was this just a one-off problem? Or if I enable dropbox syncing again will my user tools be corrupted again?

 

Thanks,

 

b

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Hello friends,


I am new to the world of Accordance. I just purchased the program (10.2) and the original languages collection. I note this only to say that I have a completely fresh install… my database of modules is an unmodified version of what one gets from the complete download of the package (no additions, reorganizations or upgrades). Nor have I made, as of yet, any user customization, notes or tools at all… I'm a total newbie working off the program defaults at the moment. (Note that I have linked to dropbox).


Unfortunately, 10.2 crashes on me all the time, although my issues seem different then the ones noted in this thread. The following sequence produces an unexpected quit of the program without fail:


1. Open a text in a pane or tab

2. Enter "Reading Mode" (text now fills the screen)

3. Attempt to scroll --> program immediately shuts down.


Note that I am working on new Macbook air (started from scratch, no Migration from previous computer) so things are about as squeaky clean as I know how to make them from the system side as well.


Is this a known bug, or can anyone offer any suggestions of what may have gone wrong?


Many thanks for any feedback,


Sam H.
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I went back to 10.7 and everything is working fine. The crashes are gone. I'll wait for the 10.2.1 and try again. I replaced the app and the accordance docs file from Time machine.

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I just updated to 10.2 and am now getting the same crash. I updated to the linked 10.2.1 and then tried syncing with Dropbox. Now all my highlight files, user notes and user tools have been deleted. Any suggestions for getting these back?

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You can always recover recently deleted content by going to dropbox.com, logging into your Dropbox, navigating to the Accordance folder inside the Apps folder and choosing to restore deleted files.

 

Note that you may need to navigate into the User Notes, User Tools, and Hilights folders and turn on show deleted files so you can recover them.

Edited by Scott Knapp
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I went back to 10.7 and everything is working fine. The crashes are gone. I'll wait for the 10.2.1 and try again. I replaced the app and the accordance docs file from Time machine.

I did the same thing the hour I updated.

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  • 2 weeks later...

Is there anything us AppStore users can do? I can't even open the new version. Just crashes with the DropBox dialog. Kink of a bummer not to be able to use the program.

 

JT

 

 

OK, I found a recent BU and replaced the new version with the last one.

Edited by James Taylor
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