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Showing results for tags 'EasyInstall'.
Daniel L posted a topic in Bug Swatters - WindowsNo other paid software requires users to manually delete files when running updates. The installation process ought to be handling this kind of thing. This is a universal expectation for software. As someone who has worked in IT Support, I can tell you for sure that there are many non-technical users who will never find and delete the proper files. Easy Install doesn't inform where the files are, and by default, Windows 10 Search indexes only libraries and the desktop; it does not include C:\ProgramData. (I recommend Windows users to use Everything for finding files.) To be able to re-install GWORD, I had to go into both the Texts and Tools folders to delete all the GWORD files. I think most people just click Download All and don't notice the directions/warnings in Easy Install at all. Anyhow, my original purpose was to show that the directions are cut off. See my screenshots. This problem has been around a long time, and all user workarounds are blocked. There is no way to scroll to the right, resize the window, enable word-wrap, or copy and paste the text somewhere else to read it. Also, the URLs are not clickable. The area underneath the supposed hypertext is where the real link is. This is a new bug. On a related, positive note, thank you for vastly improving the speed of the embedded browser.
Carol K posted a topic in Technical SupportApple had me create a fresh OS installation on a separate volume of my hard drive to debug an issue I was having. I have full R/W permission for the Accordance modules in the old volume (/Library/Application Support/Accordance) and can run Accordance (which still lives on the old volume as well) with no problem for most modules. There are a few modules that have been updated since this new configuration. I cannot get Easy Install or Update to work properly. It appears to go through the right motions, but when it is done, it stays I still don't have the modules it allegedly downloaded. I tried creating /Library/Application Support/Accordance/Modules/Texts, and /Tools on my boot volume but the downloaded files did not show up there. I tried deleting a module from within Accordance and told it to put it in the trash. It disappeared from within Accordance but the file stayed in the Accordance folder. Double clicking on it from the Finder put it back into Accordance. I don't know if these two issues are related. Is this a bug?